Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Regrettably E-Liquids cannot be returned under any circumstances.

To start a return, you can contact us at admin@vapeternity.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at admin@vapeternity.co.za.

Damages and issues 
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. If the Buyer would like to return any goods for any reason at all, the Buyer may do so within 7 days of receiving the purchased goods. Goods returned must be in a new and unused condition.

The Seller will refund the cost of the goods; however shipping charges are non-refundable, unless its a mistake made by Vapeternity.

Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller for a replacement after receiving prior confirmation by the Seller via e-mail.

If an item is found defective and it is still within the manufacturer warranty period the item will be repaired or replaced, unless the warranty has been voided by misuse.

Please note as per the Consumer Protection Act, Vapeternity is allowed 2 weeks to check a faulty device and return. Please be patient with us while we check the device.

Prior consent from the Seller must be approved via e-mail before any Goods are shipped back to the Seller. All returns are the responsibility of the Buyer until the returned Goods reach the Seller.

Goods to be returned must clearly show the order number of the original purchase on the package. Where returned Goods are found to be damaged due to user negligence costs of transportation back to the purchaser is at the purchaser’s expense.

Refunds and warranties will not be applied to Goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product.

With all purchases we provide 7 day policy where if the product is at fault we will exchange. Refunds are only issued when we have had a chance to resolve the problem with you. If you require a refund then at your cost all goods must be returned to us by post and you must take reasonable care to ensure that they are returned in good condition.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like E-Liquids, sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.